On Tuesday, the formal launch of the Commonwealth Connect app was held in Boston. Secretary of Administration and Finance Glen Shor and officials from the 54 participating cities and towns across the Massachusetts attended the event.
Commonwealth Connect, according to a release from the Executive Office of Administration and Finance, is a smartphone app based on the Citizens Connect app. Commonwealth Connect allows residents to report non-emergency, or "quality of life" problems to their local government in real time. Such problems may include anything from graffiti to potholes.
The app, which works on both Android smartphones and iPhones, will work in the 54 participating municipalities across the state. According to the release, during its early release in 40 cities and towns, over 4,000 service requests were submitted--1,300 via the app. Many municipalities have also made Commonwealth Connect available on their official town websites.
Over 2,000 Massachusetts residents have already downloaded the app that was developed by the City of Boston and New Haven-based SeeClickFix.
To use the app, users need only take a picture of the problem and submit it to their town or city. A tracking number is issued and the user can track if and when the issue is resolved.
Here on Cape, the towns of Barnstable and Eastham are the only two to be participating in Commonwealth Connect. On the Islands, Nantucket and Chilmark are also using the app.
"Commonwealth Connect makes it even easier for residents and government to partner on creating great neighborhoods," said Boston Mayor Thomas M. Menino. The program, according to the SeeClickFix site, both engages and empowers residents who see real results.