Cape Cod Community College’s Center for Corporate and Professional Education (CCPE) has just been awarded $122,000 in State Direct Access Program funds to provide training in interpersonal/soft skills to eligible businesses and organizations in the Cape Cod/South coast region. The funds were part of $1.28 million in grants made this past week by the Baker-Polito Administration through its Workforce Training Fund. Tammi Jacobsen, Director of Workforce Development and Training at CCPE, notes that this is critical training in a region so driven by its service-based economy.
Employers seeking to help their workers engage their customers more personally, improve their ability to respond to client requests, create a more positive workplace atmosphere, and present a positive and welcoming “face” of the business to customers in person and over the phone, now have a new resource to help them do it.
“Many of the employers in this region are small businesses with 100 employees or fewer, and they need access to affordable workforce training options to enhance the skill sets of their employees. This was created specifically for smaller-scale training needs, and covers the entire cost of training for businesses of all sizes. The grants make training slots available free of charge to eligible businesses. The only cost to the employer, is their employee’s wages while they are being trained. All other costs, are covered by the grant-funds,” she explained.
Over the past two years, CCPE has increased contract training initiatives in the region, working with several employers to help build worker skill sets through intensive communication, productivity, management, and leadership training.
“Employers have expressed a need for more interpersonal/soft skill training for their workforces. In a service-based economy, so much is at stake when interacting with a client, buyer, potential new owner, possible referral sources to new businesses, etc. The Direct Access Program grant will provide an accessible and affordable way for small businesses in our region to increase productivity, develop employee skill sets and successfully expand their businesses. We are looking to start making contacts immediately to help these businesses access the training needed to expand in the region, “she concluded.
The program runs for two years, and funds will be available starting in December. Employers are urged to contact the CCPE office immediately to start training programs.
More information on the new initiative is available by calling Tammi Jacobsen at 508-375-5011, or by email at [email protected].