by Lisa Lake, Consumer Education Specialist at the Federal Trade Commisson.
If you need tech help with your computer, where do you go? Most of us probably search online. But your online search can lead you straight to scammers who scare you into thinking your computer is in dire need of repair...and then sell you costly security software that you don't need.
That’s just what happened in the FTC’s lawsuit against Elite IT Partners, Inc., announced today as part of a massive law enforcement sweep. According to the complaint, Elite bought key words on Google that let them target people searching for how to recover lost passwords. You’d fill out an online form and give your contact information. Then, says the FTC, Elite’s telemarketers would call and ask to get online access to your computer – supposedly to check for problems. Once they were in, the caller would show you fake “evidence” of viruses or other threats that, they said, had to be removed right away.
Then came the sales pitches. Elite allegedly got people – many of them older adults – to pay hundreds of dollars for unnecessary repairs and maintenance programs. If you find yourself in a similar situation, here are some steps you can take: